Rock Hall Updates
The Rock & Roll Hall of Fame is Now Open - What You Need to Know
We are thrilled to welcome visitors to the museum. Advance tickets are required and available online. Following the recommended guidelines of Ohio Governor DeWine, the CDC, public health officials, and infectious disease experts, we are ready to reopen with the following in place:
- CLEan Committed including daily continuous cleaning
- Hand sanitizing stations throughout the building
- Safe social distancing
- Temperature checks prior to entry
- Masks required of staff and fans
- Limited capacity with timed ticketing
- Plexiglass shields at check out
- Credit card and mobile payment only
- Advance online ticket purchase at rockhall.com
Updated Hours of Operation
- The museum is open daily 11 a.m. to 5 p.m.
- We're providing early access available at 10 a.m. for teachers (Mondays), vulnerable fans (Tuesdays), Rock Hall Members (Saturdays) and healthcare workers (Sundays)
- Live music on the plaza resumes in July on Thursday and Saturday evenings from 5-7 p.m.
All museum tickets will be available online only. Fans can choose available time slots for entry while purchasing tickets online. There is limited capacity per each available time slot to better spread out visitors during their trip inside the museum. Select discounts and timed entry will be ID verified at the door when checking in.
What to Expect When You Arrive
When arriving at the museum, all fans will enter from the front plaza at a singular entry point.
- Prior to entry, nurse trainees will conduct a non-invasive health screen for all visitors by taking temperatures using touch free thermometers and asking a brief series of questions
- Anyone who has a confirmed temperature over 100.4°F or is displaying any symptom of COVID-19 (including fever, sore throat, runny nose, cough or difficulty breathing) or who has been in contact with anyone who is under observation or self-quarantining will not be permitted entry (any pre-purchased admission tickets will be honored at a later date)
All guests and staff are required to wear a mask while inside the museum. Those who arrive without a mask will be given a complimentary one-time use surgical mask. Rock Hall designed masks will be available for sale in the museum store. Any visitor who chooses not to wear a mask is welcome to visit the outdoor plaza and will be asked to practice safe social distancing from other visitors.
Cleanliness and Safety Updates to the Museum
We're following all health and safety protocols outlined by the State of Ohio and are committed to fulfilling our mission to engage, teach, and inspire through the power of rock & roll while providing a world-class experience for fans.
We utilize cleaning products and protocols that meet EPA and artifact care guidelines and are effective against viruses, bacteria and other airborne and fluid pathogens. Some of the new health and cleanliness protocols put in place include:
- CLEan Committed including daily continuous cleaning
- Hand sanitizing stations throughout the museum
- Fans must maintain two guitars distance (6') away from others
- Hands free doors
- Credit card and mobile payment only with plexiglass shields at checkout
- One-way path through exhibits and store
The frequency of cleaning and sanitizing has been increased in all public spaces with an emphasis on frequent contact surfaces.
Your Museum Experience
Our current special exhibit, Play It Loud: The Instruments of Rock & Roll has been extended through the end of the year. It is available to view with general admission and is located on floors 0, 4 and 5.
The Power of Rock Experience on level 3 as part of our Hall of Fame floor is open and included with daily admission.
Some theaters and interactive experiences have been temporarily closed to visitors, signs will direct you inside the museum. As we monitor reopening progress we will make updates about theaters, exhibits and experiences here and on our virtual exhibit guide. You can explore the museum level-by-level for a comprehensive look at what you'll experience during your visit, from the Roots of Rock to our Hall of Fame and even today's popular artists in Right Here, Right Now.
Updated Visitor Services and Accessibility Information
We've modified some of our offerings for the health and safety of our visitors. If you are looking for additional information regarding accessibility needs for your group, please visit our Accessibility page for more details. Changes to protocol include:
- Complimentary coat and bag check is temporarily not available, please do not bring any luggage or items not allowed inside exhibits to the museum
- Sensory kits will are temporarily not available; if a visitor needs some relief please ask a staff member as there are designated quiet spaces in the museum
- All water fountains are turned off. Fans can bring in their own bottled water or purchase onsite
- All shared headphones and touch screens are turned off and instead display messages encouraging social distancing, hygienic tips and wayfinding
- Visitors will follow a single direction path from Level 0 to Level 5, including escalators, elevators and stairs
- Prohibited items at the Rock Hall include, but are not limited to:
Firearms and ammunition
Pocket knives (longer than 2 inches)
Flammables/combustibles (i.e., gun powder, liquid fuels)
Coolers (unless they contain medical supplies)
Any item that can’t be inspected
Museum Store and Cafe Updates
Shoppers will follow a single traffic pattern to facilitate proper social distancing while in the store. Check out lines are marked on the floor to ensure social distancing while checking out. We will only accept credit card or digital pay options for purchases, we cannot accept cash at this time. Cashiers will be required to wear masks and work behind plexiglass stations at each register.
You can always shop online at rockhallstore.com
The All Access Cafe and outdoor food truck will be open for visitors. We've modified the dining experience for fans and have the following updates:
- Fountain drinks will be replaced by 20oz bottled Pepsi products only
- Orders will be served with pre-packaged condiments
- Prepackaged, disposable flatware is available for use
- All cafe staff is required to wear masks
- There is reduced seating in the Café in accordance with Ohio restaurant standards
- The plaza seating has been reconfigured in accordance with Ohio restaurant outdoor standards
- Guests can remove their masks to eat/drink once seated at a table with their affinity group
- Staff follows all enhanced cleaning protocols including deep cleaning of café trays
The Rock & Roll Hall of Fame’s Health & Safety Standards Plan guides our reopening with an emphasis on ensuring the health and safety of our staff, visitors and community. This plan, based on CDC, OSHA, and JobsOhio Responsible Restart Ohio guidelines, was created by a staff task force in consultation with peer museums and attractions and has been reviewed by a University Hospital infectious disease specialist.
Rock & Roll Hall of Fame Induction Ceremony 2020
The rescheduled 2020 Rock & Roll Hall of Fame Induction Ceremony presented by Klipsch Audio will take place on Saturday, November 7, 2020 at Public Auditorium in Cleveland, Ohio. HBO will broadcast the show live beginning at 8 p.m. EST.
“Important cultural events like the Induction Ceremony are what make Cleveland strong. The Rock & Roll Hall of Fame is a great asset for our State and Induction Week provides a significant economic benefit to our region,” said Cleveland Mayor Frank Jackson.
Following the recommendation of public health officials, the 2020 Induction Ceremony was postponed as a precaution due to COVID-19 concerns. The Ceremony was originally set to take place on May 2nd.
Tickets for the original date will be honored. Fans do not need to exchange their tickets. Those who cannot attend the rescheduled date can refund their tickets by accessing their Ticketmaster account.
Cleveland, Ohio 44114