A helpful staff member greets guests at the front door

Frequently Asked Questions

Ticket FAQs

Do I need to purchase advance tickets to tour the Rock & Roll Hall of Fame?

Yes, advance ticket purchases are required for the day and estimated arrival time of your visit. You can even purchase tickets the morning of your visit from our website, however, your preferred date or arrival time may be sold out. You can either print your tickets at home or show them to our crew at the main entrance to the museum.

What if I want to buy tickets as a gift for a family member or friend?

Give the gift of rock! Purchase a gift certificate and it can be redeemed for tickets anytime online. 

I think I'm eligible to buy my Rock Hall admission tickets at a discount. How can I do that?

College students, first responders, military personnel, and Northeast Ohio residents within zip codes that begin with 440, 441, 442 or 443 can buy discounted tickets online in advance. Be sure to bring a valid ID to receive your discounted admission.  Residents of the City of Cleveland receive free admission through our CLE VIP program.

If I purchase Rock Hall general admission tickets online for a specific date and am unable to use them, am I screwed?

We highly recommend you buy tickets only for a date you know you want to visit. You can even purchase tickets the morning of your visit with no additional fees. All tickets are non-refundable. We get it though - things come up. Contact us by emailing [email protected], calling (216) 781-7625, or bring your original tickets to our staff at the main entrance and we can help you with the exchange. Timeslots may sell out quick so we recommend that you contact us in advance of your visit date to guarantee your preferred visit entry time.

I bought tickets online—and then lost them. Oops. What do I do?

If you can't find your email ticket confirmation email in any inbox, let our staff know when you arrive and we'll be able to help you out. Make sure you know what email you used to purchase the tickets and bring a valid ID. 

I can't print my tickets at home. What should I do?

No worries! You can also bring your smart device that displays the ticket confirmation email so we can scan you in upon arrival.

I bought tickets online to a special event and, sadly, can't make it. Are my tickets transferrable?

Unfortunately, there are no refunds or exchanges with these tickets, unless an artist cancels a performance.

You sent me a pre-sale code for an upcoming event. Awesome! What do I do with it?

Enter your promo code in the labeled box during checkout. Your discount will be reflected in the cart. You can only use one promo code per transaction. 

General Museum FAQs

How long does it take to go through the museum?

Plan on giving yourself at least two and a half to three hours for your Rock Hall experience. You can check our online exhibit guide for the most up-to-date exhibits, films and more available in the museum. 

Can I take pictures and videos?

Yes! Just turn off your flash and don't grab a photo in the Connor Theater (where photos unfortunately aren't allowed) or near any exhibit with a "No Photography" sign.

Do you have an unaccompanied minors policy?

Yes, children 13 and under must be accompanied by an adult. 

Do you have a place I can store my bags and/or luggage?

Unfortunately, we do not have a bag check at this time.

What items are prohibited at the Rock Hall?

Prohibited items at the Rock Hall include, but are not limited to:
• fire arms and ammunition
• explosives
• pocket knives (longer than 2 inches)
• flammables/combustibles (i.e., gun powder, liquid fuels)
• lawn chairs
• Any item that can’t be inspected

I have a guest who needs a wheelchair, what do I do?

Visit level 0 for help from our guest services team, they'll be able to get you set up with a wheelchair or motorized scooter. We also have accessibility information online to help you better plan your trip. 

I'm hungry - what do you guys offer at the museum?

Don't worry, we have your tastebuds covered - we have a cafe on level 1 that serves fresh meals, sandwiches, salads, snacks, beverages and desserts. 

Where can I park?

Various paid meters and parking lots are available around the museum on East 9th St., Erieside Ave., Alfred Lerner Way (in front of FirstEnergy Stadium) and at the Great Lakes Science Center. Oversize vehicles and RVs can park at Dock 32 (behind FirstEnergy Stadium). We also offer free motorcycle parking on Erieside Ave.  Please note that during Cleveland Browns home games, parking is limited and rates are inflated in our nearby lots. We recommend parking in other downtown lotsreserving your parking spot in advance or taking public transportation. 

I heard you guys had an artifact or exhibit dedicated to a musician I love, why can't I find it?

To capture the ever-evolving spirit of rock and roll, the exhibits are changed frequently, and some items are displayed on a temporary basis. Dates presented on this page will be updated as frequently as possible and we welcome your calls, tweets and emails if you have questions prior to visiting. Onsite, our friendly Visitor Services Representatives will guide you through any questions. 

I want to bring my kids to the museum, is it family-friendly?

Yes! Kids of all ages enjoy the museum and all that we have to offer. Select exhibits may contain mature themes and are labeled as you enter the exhibit area. You can always ask any Rock Hall crew member while you're on your tour, they'll be able to answer any questions. 

So, how exactly are artists chosen to be inducted into the Rock Hall?

Our induction page has all of the answers!

What else should I know before visiting?

You can check out our pro tips page to see if it answers any of your questions!