How far in advance do I need to purchase tickets to tour the Museum?
You do not need to purchase tickets in advance to tour the Museum. Purchasing tickets in advance with the print at home option will allow you, however, to bypass any ticketing lines and begin your tour immediately upon your arrival.
Do I need to specify the exact day & time that I wish to tour the Museum when purchasing tickets online?
When purchasing tickets online you will need to specify the date you’d like to use the tickets but not the time. Once purchased, tickets will be valid from the day you specify and beyond but NOT prior to the day you’ve selected.
If I purchase tickets online and am unable to use them how can I receive a refund?
The Museum does not issue refunds for tickets purchased online or in person. If you’re unable to use the tickets for the day you’ve purchased and would like to visit the Museum earlier than you anticipated you can exchange your tickets at our Box Office. Your tickets are valid anytime after the date you originally selected and you do NOT need to exchange them if you plan to arrive later.
Can I purchase youth, senior and other discounted tickets and packages online?
Adult, senior and youth general admission tickets are available for purchase online. Discounted tickets for college students, military personnel, and Cleveland residents, in addition to packages may only be purchased at the Rock and Roll Hall of Fame and Museum’s Box Office, which is open during regular Museum operating hours.
What are my delivery options for tickets I’ve purchased online?
Your tickets can be held for you at the Rock and Roll Hall of Fame and Museum at the Box Office’s Will call window or you can choose the “Print At Home” option. When picking up your tickets at Will Call, please be certain to bring either a photo ID or the credit card that you used to purchase them.
When do the tickets I’ve purchased online expire?
Unused General Admission tickets will always be honored. They are valid beginning on the date that you selected when purchasing them. Tickets purchased for special events are only valid on the date of the event.
If my tickets that I’ve purchased online becomes lost, stolen or destroyed can the Museum replace them? What is the process?
If the tickets are for your own personal use, simply bring your photo ID to the Rock and Roll Hall of Fame and Museum Box Office and our Staff will be able to print new tickets for you. If you’ve purchased tickets for someone else and they have been lost, stolen or destroyed you’ll need to either reprint them from your account or bring your photo ID to the Rock Hall Box Office and our Staff will be able to print new tickets for you to re-distribute. Please note: our Staff can only reprint tickets for a visitor that has the corresponding photo id/credit card that purchased them.
Can I purchase tickets online for my group of 20 or more?
Yes; adult and senior group tickets are available online. You must purchase a minimum of 20 admission tickets to receive the discount group rates of $17.75 (adults) and $15 (seniors). No promo code is necessary. The discount will be applied automatically. For student/youth groups, tour operators and group packages, please contact our Group Sales Department at (216) 515-1228 for more information and to make a reservation.
I selected the “Print At Home” delivery method and am unable to print tickets. What can I do?
If the tickets are for your own personal use, simply bring your photo ID to the Rock and Roll Hall of Fame and Museum Box Office and our Staff will be able to print new tickets for you. If you’ve purchased tickets for someone else and are unable to print at home you’ll need to bring your photo ID to the Rock Hall Box Office and our Staff will be able to print them for you. Please note: our staff can only print tickets for a visitor that has the corresponding photo id/credit card that purchased them.
I received a pre-sale code for an upcoming event; how do I use it to purchase tickets?
When purchasing tickets online for the event, enter the pre-sale code that you received in the “Promotional Code” box.
What can I do if I need to change the date on my tickets that I’d like to tour the Museum?
Your tickets will become valid on the date that you select while purchasing them. If you’d like to tour the Museum earlier than the date you’ve selected, bring your tickets to the Rock and Roll Hall of Fame and Museum’s Box Office and a member of our team can exchange them for you.