You have questions? We have answers!
Ticket purchases, the best parking spots, visitor accessibility in the museum and more - read on for some of the questions we hear most from Rock Hall visitors.
Do I need to purchase advance tickets to tour the Rock & Roll Hall of Fame?
We highly recommend that you purchase tickets online for the date you want to attend. There are no additional fees. You can even purchase tickets the morning of your visit. If you purchase in advance, print your tickets at home or bring in your smart phone so you can display your tickets and get scanned in upon arrival. If you want to buy tickets at the museum, you can make your purchase at the Box Office.
What if I want to buy tickets as a gift for a family member or friend?
Give the gift of rock! Purchase a gift certificate and it can be redeemed for tickets anytime online or at the Box Office.
When is the Rock Hall Box Office open?
Good question! The same hours the Rock Hall itself is open: 10:00 a.m. to 5:30 p.m. everyday except Wednesdays. You can stay late on Wednesdays until 9:30 p.m. unless otherwise noted. Its permanent location is on Level 0.
I like to plan ahead. Can I purchase tickets before I get there?
Absolutely. You can buy adult, senior and youth general admission tickets online and print them out at home. You can also bring your smart phone to the museum and display your tickets to be scanned in upon arrival. Ticket purchases are non-refundable.
I think I'm eligible to buy my Rock Hall admission tickets at a discount. How can I do that?
College students, military personnel, and Northeast Ohio residents with zip codes 440, 441, 442 or 443 can buy discounted tickets at the Box Office during normal business hours. Bring a valid ID to receive your discounted admission. Residents of the City of Cleveland receive free admission through our CLE VIP program (click here to learn more).
If I purchase Rock Hall general admission tickets online for a specific date and am unable to use them, am I screwed?
We highly recommend you buy tickets only for a date you know you want to visit. You can even purchase tickets the morning of your visit with no additional fees. We get it though - things come up. Bring your original tickets to the Box Office with the credit card used for purchase and we can help you with the exchange.
I bought tickets online—and then lost them. Oops. What do I do?
If you can't find your email ticket confirmation email in any inbox, you can visit the Box Office with the credit card used to purchase the tickets and a valid ID. We'll be able to help you out.
I can't print my tickets at home. What should I do?
Print your tickets prior to arrival. You can also bring your smart phone or a mobile device that displays ticket PDFs so we can scan you in upon arrival. If you absolutely cannot print your tickets, you can visit our Box Office with the credit card used for the purchase and a valid ID.
Can I purchase tickets online for my group of 15 or more?
Sure can! Purchase your group tickets online at a great discount. Simply choose the tickets you need and add them to your basket - it's that simple. You can purchase up to 150 tickets online for a group and can mix and match between Adult, Senior and Youth tickets. All discounts will be automatically reflected in your cart. If you're purchasing for a group over 150, fill out our online reservation form and our Group Sales team will get your trip set up.
Do you have an unaccompanied minors policy?
Yes, children 13 and under must be accompanied by an adult.
I bought tickets online to a special event and, sadly, can't make it. Are my tickets transferrable?
Unfortunately, there are no refunds or exchanges with these tickets, unless an artist cancels a performance.
You sent me a pre-sale code for an upcoming event. Awesome! What do I do with it?
Enter your promo code in the labeled box during checkout. Your discount will be reflected in the cart. You can only use one promo code per transaction.
Is the Power of Rock Experience part of my Rock Hall admission?
The experience is free with Rock Hall admission and is available on a first-come, first-served basis.
How long is the Power of Rock Experience?
The experience takes approximately 25 minutes.
When does it play?
Showings are every 30 minutes with the first show starting at 11:00am and the last show starting 1 hour before the Rock Hall closes.
Is there anything that might affect me during the show?
Strobe and haze effects are used in this experience. If you are feeling unwell, please contact a member of staff immediately.
Are there any scheduled dates where the Power of Rock Experience will be closed?
Yes. The experience will be closed for maintenance November 12th 2018 through November 15th 2018. If you have any questions, please reach out to [email protected].
How long does it take to go through the museum?
Plan on giving yourself at least two and a half to three hours for your Rock Hall experience. You can check our online exhibit guide for the most up-to-date exhibits, films and more available in the museum.
Can I take pictures and videos?
Yes! Just turn off your flash and don't grab a photo in the Connor Theater (where photos unfortunately aren't allowed) or near any exhibit with a "No Photography" sign.
Do you have a place I can store my coat and/or luggage?
Coat check is complimentary with Museum admission, but space is limited and is available on a first come, first served basis. You are welcome to check your coat, umbrella, luggage, carry-on bags, strollers, oversized backpacks, and other similar items at the Coat Check on Level 0. All items are subject to inspection and the museum reserves the right to decide what should be checked. If you have any questions, email our Visitor Services manager. NOTE: Coat Check will not be available on Monday, January 21, 2019.
I have a guest who needs a wheelchair, what do I do?
Visit level 0 for help from our visitor services team, they'll be able to get you set up with a wheelchair or motorized scooter. We also have accessibility information online to help you better plan your trip.
I'm hungry - what do you guys offer at the museum?
Don't worry, we have your tastebuds covered - we have a cafe on level 1 that serves fresh meals, sandwiches, salads, snacks, beverages and desserts.
Where can I park?
Our official parking lot is next door to the Great Lakes Science Center and you can also check out parking tips for transportation and additional parking options.
I heard you guys had an artifact or exhibit dedicated to a musician I love, why can't I find it?
To capture the ever-evolving spirit of rock and roll, the exhibits are changed frequently, and some items are displayed on a temporary basis. Dates presented on this page will be updated as frequently as possible and we welcome your calls, tweets and emails if you have questions prior to visiting. Onsite, our friendly Visitor Services Reps will guide you through any questions.
I want to bring my kids to the museum, is it family-friendly?
Yes! Kids of all ages enjoy the museum and all that we have to offer. Select exhibits may contain mature themes and are labeled appropriately on our printed exhibit guides at the museum. You can always ask a friendly visitor services rep while you're on your tour, they'll be able to answer any questions.
So, how exactly are artists chosen to be inducted into the Rock Hall?
Our induction page has all of the answers!
What else should I know before visiting?
You can check out our visitor policy to see if it answers any of your questions!
My college-age daughter and I visited for a few hours and thought this was awesome! I think it should be named the Smithsonian of American Music. Great exhibits, and we loved the interactive kiosks! I wish we'd had more time. A couple of hours is not enough time for a visit—I'd plan at least twice that if you're a serious music lover!