Rock & Roll Hall of Fame Visitor Services Rep

Careers, Internships, Volunteers

Are you Ready to Rock?

Be a Rock Star and help us engage, teach and inspire through the power of Rock and Roll.

 

We offer excellent internship opportunities to eligible college or graduate school students. Internships are offered in various departments including: Museum Collections, Development, Digital Media, Education, Human Resources, Legal, Library and Archives, Marketing and Communications and other departments.

We also offer an exciting work environment, great hands on experience, plus additional professional development workshops and training during the summer session.

Careers

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YOUR ROCK & ROLL DREAM JOB AWAITS!  

Cashier – Job No. 1911 - The box office team is the initial point of contact for all ticket purchases in person, email, and on the phone as needed. The box office team informs fans of pricing, special events, and educates fans about our membership programs. The box office team is accountable for daily accounting of cash, credit, checks, discount programs, and gift card redemptions. In addition, the box office team is an ambassador of not only the Rock Hall, but the city of Cleveland. They are knowledgeable about all museum operations, live music, and any ticketed events occurring at the Rock and Roll Hall of Fame. The box office team engages all fans that they come into contact with information that educates and inspires through the power of Rock and Roll. The box office team assists with any guest service or technological deficiencies experienced during the ticketing process.   

Visitor Services Representative - The Visitor Service Representatives (VSRs) are the face of the Rock Hall; a customer service based position providing a world class experience to WOW Rock Hall fans. Additional responsibilities include learning and living our Fans First customer service philosophy, monitoring the artifact and exhibit areas, sharing your knowledge of Cleveland, and of course, your passion for Rock & Roll. 

Director of Development: Foundation and Government – Job no. 1910 – The world’s foremost experiential museum dedicated to the power of rock and roll seeks a dynamic fundraiser to join our team. Passion for rock and roll is essential. The Director of Development: Foundation and Government will plan, coordinate and implement a highly successful foundation and government development strategy that will retain and grow annual, campaign and endowment philanthropic support. The Director reports to and works closely with the Vice President of Development and External Relations and provides leadership in for the Rock Hall.

Director of Museum Design – Job No. 1909 – Museum design is a critical part of communicating with a wide audience and providing an outstanding experience to every music fan we engage. The Director of Museum Design creates compelling, impactful & creative exhibition designs about music and its greatest contributions to popular culture that evoke a range of strong emotion. As a member of the Exhibitions, Collections, & Curatorial team, the Director of Museum Design creates immersive exhibition designs that engage, teach, and inspire our fans, and plays a critical role in the completion of the Rock Hall’s ambitious Museum 2.0 Redesign and expansion project in an I. M. Pei architectural wonder.  

Teaching Artist – Job No. 1908 – The Rock Hall’s Teaching Artist is a performing musician responsible for creating an engaging experience for Rock Hall guests while sharing their love of the history and sounds of rock and roll. This includes facilitating the Rock Hall’s Garage space, interacting with guests, demonstrating and teaching instrument performance to audiences of varying skill levels, and working with the broader Education & Visitor Engagement team to make sure that the Museum is providing the best quality service possible. They exemplify the Rock Hall’s Fans First philosophy, have a deep knowledge of rock and roll history, and have an enthusiasm for performing in front of crowds and delivering high-quality educational experiences to fans from around the world.

Membership Representative – Job No. 1906 – The Membership Representative is responsible for selling and promoting memberships in support of the Museum’s strategic objectives. This position serves as primary point of contact and representative for on-site sales and services of all existing and prospective members. The Membership Representative proactively anticipates and addresses member needs, inquires and services. 

Manager of Guest Services – Job No. 1902 - The Manager of Guest Services is responsible for creating an engaging experience for all Rock Hall fans while sharing their love of rock and roll. They manage the daily function of the Visitor Services department operations and staff, which consists of full-time, part-time, and seasonal employees. They use the Rock Hall’s annual priorities and metrics to empower the onstage crew, maximize internal efficiencies, and create a world-class experience by going beyond what is expected. They exemplify the Rock Hall’s Fans First philosophy, inspiring their team to live the Rock Hall’s mission and core values.

Security Representative – Security Representatives are the face of the Rock Hall. This is a customer focused position providing superior service to WOW Rock Hall fans. Additional responsibilities include monitoring the Hall to ensure a safe and secure environment, and providing information about Cleveland to our Fans from across the globe.

Temporary Preparator – The Temporary Preparator is responsible for assisting in object and gallery preparation, as well as installation, deinstallation and maintenance of Rock Hall exhibits.

Internships

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The Rock & Roll Hall of Fame is currently recruiting for talented, career driven college and graduate school students to support Rock Hall initiatives. The Rock Hall offers project based internships which allows our interns to apply the skills they have learned at college in a fast paced and exciting work environment. Learn more and apply by clicking here

Internship opportunities are limited by the needs of our departments, therefore, not all internships will be offered every internship session (Fall, Spring and Summer). If you have any questions about the Rock Hall’s internship program, please contact Sean Hislop by email at [email protected].

We are a nonprofit organization that exists to engage, teach, and inspire through the power of Rock and Roll. We carry out this mission through our educational programs, our library and archives, and through the operation of our world-class museum that collects, preserves, exhibits, and interprets Rock and Roll. The Rock & Roll Hall of Fame values innovation, collaboration and intentional growth. Over the last 23 years, we have hosted nearly 12 million visitors onsite. Passion for music is a must.

Internship opportunities are limited by the needs of our departments, therefore, not all internships will be offered each semester. If you have any questions about the Rock Hall’s internship program, please contact Sean Hislop by email at [email protected].

 

WE OFFER

  • Great work experience 
  • Exciting work environment 
  • Flexible work schedules 
  • Discounts on Rock Hall merchandise 
  • Paid parking 
  • Paid Stipend
  • Additional training and professional development opportunities

 

APPLICATION PROCEDURES

  • Prepare a cover letter and resume.  
  • Prepare a one-page summary describing what you hope to bring to the internship and what you hope to gain during the internship
  • Include a letter of reference/recommendation from a professor in your field. Letters may be sent separately to Sean Hislop at [email protected] if necessary.
  • Fill out an application by clicking here and attach your supporting documents.
  • You must submit a resume, cover letter, one-page summary, and letter of recommendation, otherwise your application will not be considered.

Volunteers

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Become a Roadie at the Rock Hall!

Roadies (volunteers) have the unique opportunity to contribute their gift of time and talent to the Rock and Roll Hall of Fame and Library and Archives. 

Roadies often give us a hand during regular business hours: 8:30 a.m. – 5:30 p.m. Monday – Friday, including occasional special events in the evenings and weekends.

If you are interested in becoming a Roadie, please use the link below to apply. You can also reach out to Jackie Vance, Volunteer Coordinator, at [email protected] with any questions.

* While there are limited volunteer opportunities currently available; applications are always accepted. We will contact prospective applicants who have the appropriate skill sets and availability when an opportunity arises.

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Benefits of being a Roadie...

  • Paid parking
  • Museum store discount
  • Museum cafe discount
  • Rock Hall or Roadie t-shirt
  • Opportunities to attend Museum functions
  • and much more!

* To be considered an active Roadie, you must be available to volunteer a minimum of 48 hours a year (approximately 4 hours a month).

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Interested? Click here to apply online.

Docent

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A docent is a member of the Rock Hall Roadie Volunteer Program who is specially trained to conduct interpretive tours of the Rock & Roll Hall of Fame for visitors of all ages. All docents attend an intensive Docent Training Course which covers the history of rock and roll, the contents of all Museum exhibits and touring techniques. They provide tours of the museum to visitors, members, and events, and also train other volunteers and assist with volunteer opportunities. Docents attend continuing education courses offered by the education department.

If you are interested in learning more about the docent program, please email [email protected].

1100 Rock and Roll Boulevard, Cleveland, Ohio 44114 • [email protected] • rockhall.com • 888-764-7625