Careers, Internships, Volunteers

YOUR ROCK & ROLL DREAM JOB AWAITS!  

Visitor Services Representative - The Visitor Service Representatives (VSRs) are the face of the Rock Hall; a customer service based position providing a world class experience to WOW Rock Hall fans. Additional responsibilities include learning and living our Fans First customer service philosophy, monitoring the artifact and exhibit areas, sharing your knowledge of Cleveland, and of course, your passion for Rock & Roll. 

Director of Development: Foundation and Government – Job no. 1910 – The world’s foremost experiential museum dedicated to the power of rock and roll seeks a dynamic fundraiser to join our team. Passion for rock and roll is essential. The Director of Development: Foundation and Government will plan, coordinate and implement a highly successful foundation and government development strategy that will retain and grow annual, campaign and endowment philanthropic support. The Director reports to and works closely with the Vice President of Development and External Relations and provides leadership in for the Rock Hall.

Director of Museum Design – Job No. 1909 – Museum design is a critical part of communicating with a wide audience and providing an outstanding experience to every music fan we engage. The Director of Museum Design creates compelling, impactful & creative exhibition designs about music and its greatest contributions to popular culture that evoke a range of strong emotion. As a member of the Exhibitions, Collections, & Curatorial team, the Director of Museum Design creates immersive exhibition designs that engage, teach, and inspire our fans, and plays a critical role in the completion of the Rock Hall’s ambitious Museum 2.0 Redesign and expansion project in an I. M. Pei architectural wonder.  

Membership Representative – Job No. 1906 – The Membership Representative is responsible for selling and promoting memberships in support of the Museum’s strategic objectives. This position serves as primary point of contact and representative for on-site sales and services of all existing and prospective members. The Membership Representative proactively anticipates and addresses member needs, inquires and services. 

Manager of Guest Services – Job No. 1902 - The Manager of Guest Services is responsible for creating an engaging experience for all Rock Hall fans while sharing their love of rock and roll. They manage the daily function of the Visitor Services department operations and staff, which consists of full-time, part-time, and seasonal employees. They use the Rock Hall’s annual priorities and metrics to empower the onstage crew, maximize internal efficiencies, and create a world-class experience by going beyond what is expected. They exemplify the Rock Hall’s Fans First philosophy, inspiring their team to live the Rock Hall’s mission and core values.

Security Representative – Security Representatives are the face of the Rock Hall. This is a customer focused position providing superior service to WOW Rock Hall fans. Additional responsibilities include monitoring the Hall to ensure a safe and secure environment, and providing information about Cleveland to our Fans from across the globe.

Temporary Preparator – The Temporary Preparator is responsible for assisting in object and gallery preparation, as well as installation, deinstallation and maintenance of Rock Hall exhibits.

A docent is a member of the Rock Hall Roadie Volunteer Program who is specially trained to conduct interpretive tours of the Rock & Roll Hall of Fame for visitors of all ages. All docents attend an intensive Docent Training Course which covers the history of rock and roll, the contents of all Museum exhibits and touring techniques. They provide tours of the museum to visitors, members, and events, and also train other volunteers and assist with volunteer opportunities. Docents attend continuing education courses offered by the education department.

If you are interested in learning more about the docent program, please email [email protected].