Rock & Roll Hall of Fame Visitor Services Rep

Careers, Internships, Volunteers

Are you Ready to Rock?

Be a Rock Star and help us engage, teach and inspire through the power of Rock and Roll.

 

We offer excellent internship opportunities to eligible college or graduate school students. Internships are offered in various departments including: Museum Collections, Development, Digital Media, Education, Human Resources, Legal, Library and Archives, Marketing and Communications and other departments.

We also offer an exciting work environment, great hands on experience, plus additional professional development workshops and training during the summer session.

Careers

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Please click on the job title below to learn more about the position.

Education Division Coordinator – Job No. 1715 - The Education Division Coordinator reports to the Vice President of Education & Visitor Engagement and is responsible for creating and maintaining systems that improve internal efficiencies and helps to create a positive work environment for all staff members.  This includes day to day support of divisional activities, assisting in the production of Education events, and sharing your love of rock and roll with music fans from around the world.

Membership Representative – Job No. 1714 – The Membership Representative reports to the Membership Manager and is responsible for selling and promoting memberships in support of the Museum’s strategic objectives. This position serves as primary point of contact and representative for on-site sales and services of all existing and prospective members. The Membership Representative proactively anticipates and addresses member needs, inquires and services.

Vice President of Finance – Job No. 1713 –  The Vice President of Finance is a key member of the Museum’s senior staff helping to fulfill the Museum’s mission – to engage, teach and inspire through the power of rock and roll.  The Rock Hall has an annual budget of approximately $20M and includes diverse revenue streams through admissions, retail sales, F&B, rental and licensing. The Vice President is responsible for the financial operations overseeing finance, accounting, facilities and risk management. They will lead a group of talented staff and deliver sound analysis for use in key decision making by the management team.  They interact with partners, trustees and donors and work closely with the CEO and senior leadership team. The Rock and Roll Hall of Fame is a working environment emphasizing innovation, collaboration and intentional growth. Passion for the history of rock and roll and related music genres is an absolute.

Manager of Sales – Job No. 1710 - The Manager of Sales reports to the Senior Director of Sales and is responsible for sales of the Rock Hall’s facility rentals program, generating revenue, acquiring new business, and maintaining relationships with existing clients.

Vice President of Information and Digital Technology - Job No. 1708 - The Vice President of Information and Digital Technology reports to the President and CEO and is responsible for creating and guiding the Rock and Roll Hall of Fame’s institution-wide technology strategy and vision, as well as developing, implementing, measuring and maintaining digital and technological systems.

All Access Dining and Events

All Access Dining and Events is growing our café and catering team!  We are currently hiring friendly individuals who want to be a part of a fun and energetic culture.  If you love music and providing great customer service, you might be just who we are looking to hire.  Qualified applicants should be outgoing, well organized and willing to go the extra mile to guarantee guest satisfaction.  We currently have openings for:

Cooks

Culinary Supervisor

Customer Service

Runners

Cashiers

Banquet Servers & Bartenders

Banquet Supervisors

Café Supervisors

Please click on the above positons to apply online.
 

Customer Service Positions

We accept applications for the following positions on an ongoing basis. Should it be determined that your qualifications are among the best suited for the position, the Human Resources department will contact you. No telephone calls, please.

Security Representative

Responsibilities include monitoring the Museum to ensure a safe and secure environment, providing superior visitor service and accurate information about the Museum. this position requires a high school diploma or equivalent, a minimum of six months experience in a highly visible security position or criminal justice/law enforcement training preferred. CPR and First-Aid training is highly desired. We accept applications for full and part time positions as well as seasonal positions (Memorial Day through Labor Day) on an ongoing basis. Candidates must have the ability to work a flexible schedule including evenings, weekends, holidays, overtime and the ability to work rotating shifts and on short notice. Must have reliable transportation. Employment is contingent upon the ability to successfully pass a background investigation, drug screen and a reference check. There is no job number associated with this position.

Click here to apply online.

Visitor Service Representative

Responsibilities include providing superior visitor service by assisting visitors and providing accurate information about the Museum. This position requires a high school diploma or equivalent. One to three years customer service experience; front-line hospitality experience preferred, excellent interpersonal communication, bi-lingual capabilities helpful. We accept applications for full and part time positions as well as seasonal positions (Memorial Day through Labor Day) on an ongoing basis. Candidates must have the ability to work a flexible schedule including evenings, weekends, holidays, overtime and the ability to work rotating shifts and on short notice. Must have reliable transportation. Employment is contingent upon the ability to successfully pass a background investigation, drug screen and a reference check. There is no job number associated with this position.

Click here to apply online.

MUSEUM STORE

The f.y.e. Museum store is currently seeking Sales Associates. Interested candidates must possess an energetic, upbeat personality, cashier and customer service experience, strong organizational skills, and the ability to work in a fast-paced environment.

Click here for employment opportunities at f.y.e. Search for keyword '87BR'

Any questions regarding employment at f.y.e, please contact [email protected].

Seasonal Positions

We recruit for seasonal Visitor Service and Security Representative positions every spring. Seasonal positions during the summer are from mid-May through Labor Day. Interested candidates must have the ability to work up to 29 hours a week with a flexible schedule including evenings, weekends, holidays, overtime and the ability to work rotating shifts and on short notice. Must have reliable transportation. Employment is contingent upon your ability to pass a background investigation, drug screen and a reference check.

To apply, click the links above in the position descriptions. Any questions, please contact Human Resources.

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Should it be determined that your qualifications are among the best suited for the position, the Human Resources Department will contact you. No telephone calls, please. As a condition of employment for all positions, applicants must successfully pass a Rock & Roll Hall of Fame background investigation, drug screen and reference check.

The Museum accepts employment applications for Visitor Service and Security Representatives on an on-going basis. There are no job numbers associated with the Visitor Service or Security Representative positions.  

The Rock & Roll Hall of Fame is an equal opportunity employer and Drug Free Workplace.

Visit www.clevelandplusliving.com to learn more about living in Cleveland.

Internships

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The Rock & Roll Hall of Fame offers excellent internship opportunities to eligible college or graduate school students. For information on the internships and how to apply, please click on the preferred department listing below. (Based on the needs in each department, each internship may not be offered every semester).

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Eligibility

An intern must currently be enrolled in a college or graduate school program, preferably sophomore - senior status. Internships are done on a volunteer basis. The Museum does not offer compensation. Availability to work 12 or more hours a week, up to 40 hours a week during the summer, for a minimum of 8 weeks. Requirements may vary per department. 

We Offer

  • Great work experience
  • Exciting work environment
  • Flexible work schedules
  • Discounts on Rock Hall merchandise
  • Paid parking
  • Additional training, professional development and benefits during the summer session 

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Application Procedures

Please apply online within each department listing. Complete the following steps to apply for an internship with the Rock & Roll Hall of Fame: 

  • Prepare a cover letter and resume.
  • Include a letter of reference/recommendation from a professor in your field.*
  • Personal Statement - prepare a one-page summary describing what you hope to bring to the internship and what you hope to gain during the internship.

*the letter of recommendation may be sent separately from the online application materials if necessary. Please submit to [email protected].

Application Deadlines

Deadlines for college internship applications are as follows: 
*Applications will still be considered after scheduled deadlines for internship positions that have not been filled.

Summer (May – August)
Deadline March 31 

Fall (September – December)
Deadline August 15

Spring (January – May)
Deadline December 15

To learn more about the Internship Program contact  [email protected].

Volunteers

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Become a Roadie at the Rock Hall!

Roadies (volunteers) have the unique opportunity to contribute their gift of time and talent to the Rock and Roll Hall of Fame and Library and Archives. 

Roadies often give us a hand during regular business hours: 8:30 a.m. – 5:30 p.m. Monday – Friday, including occasional special events in the evenings and weekends.

* While there are limited volunteer opportunities currently available; applications are always accepted. We will contact prospective applicants who have the appropriate skill sets and availability when an opportunity arises.

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Benefits of being a Roadie...

  • Paid parking
  • Museum store discount
  • Museum cafe discount
  • Rock Hall or Roadie t-shirt
  • Opportunities to attend Museum functions
  • and much more!

* To be considered an active Roadie, you must be available to volunteer a minimum of 48 hours a year (approximately 4 hours a month).

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Interested? Click here to apply online.

Docent

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A docent is a member of the Rock Hall Roadie Volunteer Program who is specially trained to conduct interpretive tours of the Rock & Roll Hall of Fame for visitors of all ages. All docents attend an intensive Docent Training Course which covers the history of rock and roll, the contents of all Museum exhibits and touring techniques. They provide tours of the museum to visitors, members, groups, and events, and also train other volunteers and assist with volunteer opportunities. Docents attend continuing education courses offered by the education department.

If you are interested in learning more about the docent program, please email [email protected].

1100 Rock and Roll Boulevard, Cleveland, Ohio 44114 • [email protected] • rockhall.com • 888-764-7625