Rock & Roll Hall of Fame Visitor Services Rep

Careers, Internships, Volunteers

Are you Ready to Rock?

Be a Rock Star and help us engage, teach and inspire through the power of Rock and Roll.

 

We offer excellent internship opportunities to eligible college or graduate school students. Internships are offered in various departments including: Museum Collections, Development, Digital Media, Education, Human Resources, Legal, Library and Archives, Marketing and Communications and other departments.

We also offer an exciting work environment, great hands on experience, plus additional professional development workshops and training during the summer session.

Careers

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YOUR ROCK & ROLL DREAM JOB AWAITS!  

Manager of Guest Services – Job No. 1902 - The Manager of Guest Services is responsible for creating an engaging experience for all Rock Hall fans while sharing their love of rock and roll. They manage the daily function of the Visitor Services department operations and staff, which consists of full-time, part-time, and seasonal employees. They use the Rock Hall’s annual priorities and metrics to empower the onstage crew, maximize internal efficiencies, and create a world-class experience by going beyond what is expected. They exemplify the Rock Hall’s Fans First philosophy, inspiring their team to live the Rock Hall’s mission and core values.

Development Coordinator – Job No. 1901 - The Rock and Roll Hall of Fame is currently considering applicants for the position of Development Coordinator. The Development Division at the Rock and Roll Hall of Fame oversees Philanthropic Giving (Major Gifts, Foundation/Corporate and Government, Annual Fund), the Museum 2.0 Campaign, Board of Trustees, Rock Hall Membership Program and Artist and VIP Relations. The Development Coordinator reports to the Vice President of Development and External Relations and primarily provides administrative and strategic support for the VP of Development, but also assists team members in the Development Division, and with Trustee relations.

Seasonal Crew – Your Rock & Roll dream job awaits! We are currently recruiting customer focused music fans to help provide a world class experience to our guests this summer. We are hiring for seasonal positions in the following areas: Fan Engagement, Box Office, Guest Services, Security, Membership and the Rock Hall Museum Store. 

Seasonal Help Desk Support Specialist – The Rock & Roll Hall of Fame is hiring for a Help Desk Support Specialist to assist our Technology team this summer (Memorial Day – Labor Day). This person resolves incidents and completes service requests, including installation, maintenance, troubleshooting and upgrading computer hardware, software, and peripheral. This role receives, assigns, prioritizes, documents and actively resolves end user requests.

Director of Exhibition Design – Job No. 1819 –  The Director of Exhibition Design is responsible for developing and overseeing the look of the Museum’s exhibitions, interior and exterior public spaces, signage, lighting, and interpreting the history and impact of rock and roll through the creation of informative and engaging exhibits and graphics. The Director oversees exhibition quality, supervises the installation and building of exhibits and represents the exhibitions team both in-and-out of the Museum facility.

Security Representative – Security Representatives are the face of the Rock Hall. This is a customer focused position providing superior service to WOW Rock Hall fans. Additional responsibilities include monitoring the Hall to ensure a safe and secure environment, and providing information about Cleveland to our Fans from across the globe.

Temporary Preparator – The Temporary Preparator is responsible for assisting in object and gallery preparation, as well as installation, deinstallation and maintenance of Rock Hall exhibits.

Internships

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The Rock & Roll Hall of Fame is currently recruiting for talented, career driven college and graduate school students to support Rock Hall initiatives. The Rock Hall offers project based internships which allows our interns to apply the skills they have learned at college in a fast paced and exciting work environment. Learn more and apply by clicking here

Internship opportunities are limited by the needs of our departments, therefore, not all internships will be offered every internship session (Fall, Spring and Summer). If you have any questions about the Rock Hall’s internship program, please contact Sean Hislop by email at [email protected].

We are a nonprofit organization that exists to engage, teach, and inspire through the power of Rock and Roll. We carry out this mission through our educational programs, our library and archives, and through the operation of our world-class museum that collects, preserves, exhibits, and interprets Rock and Roll. The Rock & Roll Hall of Fame values innovation, collaboration and intentional growth. Over the last 23 years, we have hosted nearly 12 million visitors onsite. Passion for music is a must.

Internship opportunities are limited by the needs of our departments, therefore, not all internships will be offered each semester. If you have any questions about the Rock Hall’s internship program, please contact Sean Hislop by email at [email protected].

 

WE OFFER

  • Great work experience 
  • Exciting work environment 
  • Flexible work schedules 
  • Discounts on Rock Hall merchandise 
  • Paid parking 
  • Paid Stipend
  • Additional training and professional development opportunities

 

APPLICATION PROCEDURES

  • Prepare a cover letter and resume.  
  • Prepare a one-page summary describing what you hope to bring to the internship and what you hope to gain during the internship
  • Include a letter of reference/recommendation from a professor in your field. Letters may be sent separately to Sean Hislop at [email protected] if necessary.
  • Fill out an application by clicking here and attach your supporting documents.
  • You must submit a resume, cover letter, one-page summary, and letter of recommendation, otherwise your application will not be considered.

Volunteers

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Become a Roadie at the Rock Hall!

Roadies (volunteers) have the unique opportunity to contribute their gift of time and talent to the Rock and Roll Hall of Fame and Library and Archives. 

Roadies often give us a hand during regular business hours: 8:30 a.m. – 5:30 p.m. Monday – Friday, including occasional special events in the evenings and weekends.

If you are interested in becoming a Roadie, please use the link below to apply. You can also reach out to Jackie Vance, Volunteer Coordinator, at [email protected] with any questions.

* While there are limited volunteer opportunities currently available; applications are always accepted. We will contact prospective applicants who have the appropriate skill sets and availability when an opportunity arises.

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Benefits of being a Roadie...

  • Paid parking
  • Museum store discount
  • Museum cafe discount
  • Rock Hall or Roadie t-shirt
  • Opportunities to attend Museum functions
  • and much more!

* To be considered an active Roadie, you must be available to volunteer a minimum of 48 hours a year (approximately 4 hours a month).

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Interested? Click here to apply online.

Docent

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A docent is a member of the Rock Hall Roadie Volunteer Program who is specially trained to conduct interpretive tours of the Rock & Roll Hall of Fame for visitors of all ages. All docents attend an intensive Docent Training Course which covers the history of rock and roll, the contents of all Museum exhibits and touring techniques. They provide tours of the museum to visitors, members, and events, and also train other volunteers and assist with volunteer opportunities. Docents attend continuing education courses offered by the education department.

If you are interested in learning more about the docent program, please email [email protected].

1100 Rock and Roll Boulevard, Cleveland, Ohio 44114 • [email protected] • rockhall.com • 888-764-7625